X-ray Sensor Repair

 x-ray-sensor-repair

Fill out the form below, Print out the email you receive and Ship your sensor and *interface box to:
Sodium Dental
3700 Carlisle Rd
Dover, PA 17315

*For testing purposes it is very important that you send an interface box with your sensor.  Sensors sent without interface boxes may be delayed in processing.

  • This person will be Sodium's contact for all repair correspondence.
  • We will call you when we receive your sensor, when your estimate is ready, and when your sensor ships back to you.
  • We will email you when we receive your sensor, when your estimate is ready, and when your sensor ships back to you. You will also receive a copy of this submission form in your email.
  • Please input the address that your sensor should ship to upon completion.
  • Once your sensor is repaired and paid for we will ship your sensor back to you. Please tell us how you would like your sensor shipped back to your office. Selections can be changed at any time by calling us at 800-821-8962 or emailing us at [email protected] CHOOSE ALL THAT APPLY.
  • If you decline your repair or your sensor is not repairable we will ship it back to you. Please tell us how you would like your sensor shipped back to your office. Selections can be changed at any time by calling us at 800-821-8962 or emailing us at [email protected] CHOOSE ALL THAT APPLY.
  • Please select one of the values from the drop down menu.
  • ie. Kodak, Carestream, Schick, Dexis, Gendex, Suni, etc
  • Please list all serial numbers of the sensor/s and/or interface boxes that will be included in this package.
  • Please describe the issues that you are experiencing with your sensor or intra oral camera. This will assist our technicians in the diagnosis and estimate process.
  • Please list everything that you will be including in your shipment to Sodium Dental including USB cables, calibration discs, paperwork, sensors, interface boxes, etc.
  • Sensors that use an interface box: Dexis Classic, Schick, Eva, Sirona, Suni. If your sensor plugs directly into your computer with a USB connection (ie. Dexis Platinum, Kodak, Carestream, Gendex GXS-700) then you do not have an interface box.

    If you do not ship us your interface please note that your estimate could be delayed if we do not have an interface available in house to test with at the time of our receipt.

  • Please note, you will not be billed anything until A. you approve of the estimate for repair and B. Sodium Dental is successful at repairing your sensor. Making a 1 year warranty selection now does not obligate you to pay for the 1 year warranty. Warranty document can be viewed here.
  • During testing your sensor may need to be dismantled by a Sodium Dental tech. In the event that you do not authorize the repair estimate or your sensor is determined to be not repairable our techs can reassemble the sensor for you.
  • Calibration files (aka correction files) correct imperfections in the image that your x-ray sensor generates. It is important that Sodium Dental technicians have your original calibration file that was provided when you first purchased your sensor. Your calibration file can be emailed to us [email protected] or you can send the calibration disc with your sensor.
    For instructions on how to retrieve your calibration file please click here.
  • Once your sensor is received in our office we will contact you via telephone and follow up with an email to let you know your sensor arrived safely. You will then receive an estimate for repair within 48 hours. All correspondence will be directed to the contact person and email address that you specified in the beginning of this form. If your sensor is found to be not repairable or you decide to decline the repair you will only be responsible for the reassembly fee (if chosen above) and the cost of return shipping based on your selection above. *Diagnosis labor and estimate are completely free.
  • (Google ad, JADA, Referral from client, Kodak rep, etc)
  • Once this form is filled out click the submit button!

    You will receive a copy of this submission form in your email inbox. Please print out the email that you receive and include it in the box with your sensor repair items. This form allows for accurate tracking of the equipment that you send to Sodium Dental and is important in order to expedite the repair process.

    If you have any questions please call us at 1-800-821-8962 or send us an email to [email protected]