Return & Refund Policy
Refunds for Goods
Refund requests must be made within 15 days after receipt of your goods.
Refunds do not apply to the following goods:
• Digital Impression Scanners;
• Sale Items;
• Cone Beam CTs;
• Digital Panos;
• Computer Systems; and
• X-ray Emitting Devices.
Refunds for Services
All services sold on our Site are non-refundable.
Returns
Returns can be made by mail or by drop off to our Pennsylvania or Ann Arbor Offices. To return a good by mail, follow the following procedure:
Returns
Returns can be made by mail. To return a good by mail, follow the following procedure:
Call our office and request a return within the return time period, pack the items in the original packaging and then pack that in bubble wrap inside another box. Use a return shipping method that includes insurance and tracking as no refund will be issued for items that do not reach Sodium Systems LLC in excellent condition. Product returns may be subject to a 15% restocking fee.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Sodium Systems LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Sodium Systems LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the Commonwealth of Pennsylvania.
Additional Terms
• Warranties and return policies are superseded by any warranties or return policies specified in writing on the customer invoice or signed agreements..
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Shipping Policy
At Sodium Dental, we strive to provide reliable repair and return shipping services for your dental equipment. Please review the following terms carefully, as they govern all return shipments of repaired or serviced equipment.
Shipping and Risk of Loss
- All return shipments of repaired or serviced equipment are made at Customer’s sole risk.
- Title to the equipment and risk of loss or damage passes to Customer upon delivery of the item to the common carrier (e.g., FedEx, UPS, or USPS) at our facility (FOB Shipping Point).
- We are not liable for any loss, damage, delay, or non-delivery occurring during transit, regardless of cause.
- Shipping insurance (higher declared value coverage) is optional and available at Customer’s request and expense. If Customer elects insurance, we will declare the value specified by Customer and purchase coverage accordingly. In the event of a loss or damage claim, our sole obligation—and Customer’s exclusive remedy—shall be to assist in filing a claim with the carrier, and any recovery received from the carrier will be passed through to Customer (less any applicable deductibles, administrative fees, or shipping costs we incurred).
- If Customer declines insurance, shipments will be made with the carrier’s default limited liability (typically $100 per package), and our liability, if any, shall not exceed the amount recoverable from the carrier.
- We strongly recommend that Customer elect insurance for high-value items or arrange independent coverage. Customer may alternatively provide a prepaid return shipping label using their own carrier account, in which case risk remains with Customer.
- In no event shall we be liable for consequential, indirect, or special damages, including but not limited to lost profits, practice downtime, or replacement costs exceeding carrier recovery.
General Limitation of Liability
Our total liability for any claim related to repair services or shipping shall not exceed the amount paid by Customer for the specific repair service involved.
These terms are incorporated into all repair orders and invoices. By submitting equipment for repair or authorizing services, you acknowledge and agree to these Shipping and Risk of Loss provisions.
If you have questions about shipping options or insurance, please contact us prior to submitting your repair order.
Last updated: January 2026
Contact Information
Sales & Support
Open Mon – Fri from 8:30a.m. – 5:00p.m. EST
Sodium Dental
540 Avis Dr
Suite H
Ann Arbor, MI 48108
Phone – 1-800-821-8962
Fax – 1-866-611-0677
Accepted Payment Methods
We accept all major credit cards and paypal. Financing is available, please ask a Sodium Dental representative about financing. All financing payments must be paid via check.