Carestream RVG 5000 Calibration File Location - How to find it

Carestream RVG 5000 Calibration File

Where is the Carestream RVG 5000 calibration file located?

If you have the original Carestream RVG 5000 calibration file disc click here
If you do not have the original Carestream RVG 5000 calibration file disc click here

If you would like assistance installing your x-ray sensors calibration file onto a new workstation in your office please take advantage of our Calibration Installation Package here.

When sending your Carestream RVG 5000 sensor in for repair it is important to include the calibration files with your sensor. Our Carestream sensor repair technicians need the calibration file in order to properly test your Carestream x-ray sensor to ensure that there are no artifacts or anomalies in the images that your repaired Carestream sensor produces.

First it is important to know what you are looking for. Carestream RVG 5000 calibration files are named as follows:

  • ZAGQ123.Gain
  • ZAGQ123.Msk
**Note: ZAGQ123 in the file names above will reflect the serial number of your sensor.  If you have multiple Carestream RVG 5000 sensors in your office be sure that the file names you are sending to Sodium Dental have the correct serial number in the file name.  The serial number should match the sensor that you have in for your Carestream RVG 5000 sensor repair.


The three file names above are what we are looking for and are what Sodium Dental technicians need in order to properly test your Carestream RVG 5000 x-ray sensor repair.

Using the original Disc (CD) to email the Carestream RVG 5000 calibration files:

  1. Insert disc into workstation
  2. Press the “Start” button or Windows logo button in the bottom left hand corner of the Windows toolbar
  3. Click on “My Computer” (or “Computer” if running Windows 7 and above)
  4. Double click on your disc drive to view the Carestream RVG 5000 calibration files
  5. Verify the serial number in the calibration files matches the Carestream RVG 5000 sensor you have in for repair
  6. With your mouse: click, drag, and highlight both of the Carestream RVG 5000 calibration files
  7. Open a new email in your email program
  8. Click and drag the Carestream RVG 5000 calibration files over to your new email
  9. Send this email to support@sodiumdental.com
  10. That’s it!

If your original Carestream RVG 5000 calibration file disc (CD) is not available use the following steps to retrieve the calibration file from a computer.

Retrieving Carestream RVG 5000 calibration files from a computer workstation:

**Note: In order for this to work it is important that you are on a computer that has had the Carestream RVG 5000 sensor installed.
  1. Click the “Start” button in the bottom left hand corner of the Windows toolbar
  2. Click on “My Computer” (or “Computer” if on a Windows 7 or newer computer)
  3. Double click on the C: drive
  4. In the C: drive look for the “documents and settings” folder and double click it with your mouse to open. *On Windows 7 computers and newer open the “ProgramData” folder and skip to step 6.
  5. Then look for the “all users” folder and double click it with your mouse to open
  6. Then double click on the “TW” folder to open
  7. Then double click on the “RVG” folder to open
  8. Once inside the “RVG” folder you will see the calibration files
  9. With your mouse: click, drag, and highlight both of the Carestream RVG 5000 calibration files
  10. Open a new email in your email program
  11. Click and drag the Carestream RVG 5000 calibration files over to your new email
  12. Send this email to support@sodiumdental.com
  13. That’s it!

If you have any issues during this process or would prefer one of Sodium Dental’s technicians do this for you please call 1-800-821-8962.  Sodium Dental will provide the Carestream RVG 5000 calibration file retrieval process FREE OF CHARGE for all Carestream RVG 5000 sensor repair customers.

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