SMS/Mobile Terms and Conditions

1. Program Description

Sodium Systems LLC may send delivery notifications, account notification and customer care messages to users who have opted in to receive SMS communications.

2. Message Types

• Customer care messages
• Account notification messages
• Delivery notification messages

3. Opt-In & Consent

By providing your phone number to Sodium Systems LLC—whether through our website, repair submission forms, support ticket creation, or verbal consent during an intake call—you expressly consent to receive non-marketing and marketing text messages from us at the mobile number provided.

• Consent is not a condition of purchasing any goods or services.
• We will not share your mobile number or consent status with third parties or affiliates for marketing/promotional purposes.

4. Message Frequency

By providing your phone number, you agree to receive SMS messages from Sodium Systems LLC related to customer care, account notifications, and delivery notifications. Message frequency may vary based on your account activity, with an average of 1-2 messages per month. Message and data rates may apply. To opt out of receiving SMS messages, reply STOP to any message. For more information, please review our privacy policy at https://www.sodiumdental.com/sms-privacy-policy/.

5. Cost

Message and data rates may apply. Please consult your mobile carrier’s plan for details on charges for sending and receiving text messages. Sodium Systems LLC is not responsible for any messaging or data charges incurred.

6. Cancellation & Opt-Out

You can opt out of receiving SMS messages from us at any time.

• To Stop: Text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to our number.
• Confirmation: You will receive one final text message confirming your opt-out. No further messages will be sent unless you re-subscribe.
• Re-subscribing: If you wish to subscribe again, you can text START or UNSTOP to our number, or contact our support team.

7. Help & Support

To obtain help regarding SMS communications, users may reply HELP to any message or contact customer support directly.

• Phone: Call our support line at 800-821-8962.
• Email: Contact us at support@sodiumdental.com.

8. Privacy Policy

We respect your privacy. Your mobile information will strictly be used in accordance with our Privacy Policy.

For information on how your data is handled, please review our SMS-specific Privacy Policy at https://www.sodiumdental.com/sms-privacy-policy/.

Note: Per 10DLC requirements, we strictly prohibit the sharing of mobile opt-in data with third parties for their own marketing purposes.

9. Carrier Liability

Carriers (e.g., Verizon, AT&T, T-Mobile) and Sodium Systems LLC are not liable for delayed or undelivered messages. Delivery is subject to effective transmission from your network operator.

10. Michigan Residents

In compliance with Michigan telemarketing laws:

• Promotional/marketing text messages will only be sent between the hours of 9:00 AM and 8:00 PM EST.
• You have the right to request that your number be added to our internal Do-Not-Call/Do-Not-Text list by contacting support@sodiumdental.com.