Dental Technology Troubleshooting and Installation Guides

One of our goals here at Sodium Dental is to educate our dental practices. We love supporting you and we think that every staff member in every one of our dental practices should have at least a basic knowledge of computers. These How-To’s will assist you in troubleshooting and solving your own technical problems without the need to call our offices.

These How-To’s are only meant as a basic guide, if you need any assistance at all call our offices at 1-800-821-8962

3D Scanning and 3D Printing Training

Expanding a 3D Dental Model Before Printing

Practice Management and Sensor Questions

If you would like assistance installing your x-ray sensors calibration file onto a new workstation in your office please take advantage of our Calibration Installation Package here.

Calibration file retrieval services are free to sensor repair customers (please note this free service is only for transferring your cal file from your computer to Sodium Dental for use during repair).

An important step in troubleshooting your digital x-ray sensor is to confirm that your xray sensor driver is the latest version. There is a helpful article on about.com that gives step-by-step instructions for checking the driver version of your hardware.

Changing Printer Settings Within Dentrix

Ever need to change your prescription printer but don’t know how to do it? Or maybe your main office printer is on the fritz and your dental technology company just replaced it with a new one but they forgot to change it within Dentrix on one of your machines?

Need help setting up your network scanner?

Before following the steps below, please review these important notes: The instructions are based on a Dell 3115cn printer but will apply to a majority of IP addressable network printers. The following instructions are assuming that your IP addressable network printer is already configured and connected to your PC. The instructions also assume some basic computer knowledge. If you have a question that isn’t answered in this tutorial or if you just can’t seem to get the network settings right feel free to call us 1-800-821-8962

In the following video we go through the entire process of using the Uniray size 1.5 digital xray sensor in the Dexis Imaging software via TWAIN driver.  

End of Life Software Articles

Apteryx Xrayvision How To Installation Videos. Apteryx is no longer a company after being purchased from Planet DDS and no longer sells the imaging software XrayVision

Our company supports just about every practice management and image management program that’s available for dental practices and two of the most common programs we support is Practiceworks and Apteryx.

If you use one of the variations of the Apteryx imaging software (Prof.Suni, XrayVision, Lightyear, etc) than you know that Apteryx utilizes a program called NameGrabber to “sniff” out patient information from your practice management software and pull it into Apteryx. Did you know that if you use Practiceworks for your practice management that you can do away with NameGrabber altogether?