Schick Sensor Repair

Schick sensor repair for the Schick 33, AE, Elite, CDR and the interface boxes that run them, whether the box says Schick, Sirona or Dentsply Sirona. We were the first company to repair Schick sensors, and the work still happens on our own bench in Ann Arbor, by our own technicians. Send it in and we’ll tell you exactly what’s wrong, for free, before anyone picks up a soldering iron.

A new sensor can run $8,000 or more. Our repairs cost a fraction of that.

If it says Schick, send it

  • ✓Sensors
    Schick 33, Schick AE, Schick Elite, Schick CDR, Schick Wi-Fi and Schick Remote HS
  • ✓Interface boxes
    The CDR USB interface, the Elite/33 interface and the Remote HS interface
  • ✓Cables
    Any Schick sensor cable, including the CDR PlusWire
  • ✓Any name on the box
    Schick, Schick by Sirona, Sirona Schick or Dentsply Sirona. Same Schick sensors. The company changed hands, the sensors didn’t.

Have a Sirona Xios? That’s a different sensor line, and we repair those too. Don’t see your model? Ask us.

1Fill out the repair form→2Ship it with the interface box (sometimes it’s the box)→3Free estimate within 48 hours→4Repaired, tested and shipped back once you approve

In a hurry? Choose express repair, or rent a 30-day loaner sensor while yours is on our bench.

Schick 33 and Elite Cable Replacement

Schick sensor repair technician working on a Schick x-ray sensor at the Sodium Dental repair facility

The cable takes the most abuse of anything on a Schick sensor. It gets rolled over by chairs, pinched in drawers and wrapped tight around the sensor at the end of the day, until it looks a lot like an old phone cord. When the cable is the problem, we replace the whole thing. Never a splice.

Sure, a splice is cheaper on the day. But it puts a weak spot right in the part of the cable that already failed once. Our replacement cable also runs thicker wire than the original. We wrote up why a full sensor cable replacement matters if you want the details.

The cable isn’t the only thing that fails, though. Interface boxes go bad, connectors wear loose and the electronics inside the sensor can quit on their own. That’s why we test the whole sensor, and the box if you send it, before we quote anything.

Schick Troubleshooting Before You Ship

Once in a while the fix is on your end, and these take five minutes:

  • Plug it straight into the computer. No USB extension cable, no unpowered hub. A powered USB hub fixes more sensor problems than you’d think, and a weak USB connection can quietly kill a sensor.
  • Try a second port, then a second computer. If the problem follows the sensor, it’s the sensor.
  • Swap the interface box if you have a spare. That tells you whether it’s the sensor or the box.
  • Check the calibration files. Missing or mismatched files can look like a hardware failure. If yours are gone, see Schick CDR calibration files.

Still stuck?

Our sensor troubleshooting guide walks through the same checks we’d do with you on the phone.

Or have our techs connect remotely and work through it with you. It’s a 60-minute remote support block for $199.

Questions to Ask About Any Schick Sensor Repair

Plenty of companies say they repair Schick sensors. Some of them don’t do the work themselves. They take your sensor in and send it on to somebody else. A repair done wrong can ruin a sensor that could have been saved. So ask, and get the answers in an email. Here are ours:

“Will your own employee do the repair?” ✓  Yes. Every Schick we repair is done by our own technicians in Ann Arbor. Nothing gets sent out to a third party.
“How many Schick repairs has that technician done?” ✓  We’ve been repairing Schick sensors since 2011, and we’ve repaired well over 12,000 sensors in that time.
“Do you replace the whole cable, or splice it?” ✓  The whole cable, every time, with thicker wire than the original.
“Do you charge me if it can’t be fixed?” ✓  No repair charge. The evaluation is free, we only charge once a repair is done, and you only pay return shipping if you want it back.
“What warranty comes with the repair?” ✓  A 30-day warranty is standard on every Schick, with the option to extend to a 1-year repair warranty.
“Do you test it before it ships?” ✓  Every repaired sensor goes through our final testing before it goes back in the box.

We go into each of these in how to choose a dental sensor repair company.

If Your Schick Isn’t Worth Fixing

Some sensors are past saving, and we’ll tell you if yours is. When that happens, a pre-owned Schick sensor off the same bench costs a fraction of a new one. You can browse all of our pre-owned sensors too.

Schick Acting Up?

If your Schick isn’t showing up in your software, taking blank or streaky images, cutting out when the cable moves, or dropping out mid-series, send it to us. The evaluation is free and you’ll have an estimate within 48 hours!

You can also talk to us on our online chat or email sales@sodiumdental.com.