Kodak · Carestream · Trophy
Kodak Sensor Repair
Kodak sensor repair for the RVG 5000, 6000, 6100, 6200 and 6500, the Carestream RVG sensors that followed them, and the older Trophy sensors. We were the first company to repair Kodak sensors, and we’ll tell you exactly what’s wrong, for free, before anyone picks up a soldering iron.
A new sensor can run $8,000 or more. Our repairs cost a fraction of that. Estimate within 48 hours of arrival.
Same sensors, three names
Trophy THE ORIGINALS
The older Trophy RVG sensors that came before Kodak.
Kodak RVG
RVG 5000, 6000, 6100, 6200 and 6500.
Carestream 2007 ON
Kodak’s dental line became Carestream in 2007. Carestream RVG sensors come to the same bench.
Whichever name is on yours, we repair it in Ann Arbor.
Housing replacement
We Can Replace a Kodak Housing
When a Kodak housing is cracked or broken, we can put a new one on. That matters, because a cracked housing lets fluid in, and fluid is what turns a cheap fix into a dead sensor.
Here’s what else comes off our bench on a Kodak, Carestream or Trophy:
- Sensors: RVG 5000, 6000, 6100, 6200 and 6500, Carestream RVG and Trophy
- Cables: the sensor cable and the USB cable
- Interface boxes on the models that use one
- Circuit boards, like the RVG 6100 in the photo
Kodak RVG Cable Replacement
A Kodak cable takes a beating. I once had an RVG 6100 come in with a cable twisted so many times over its life that it looked like an old phone cord. I still can’t tell you how it got that way, but here’s what was inside it.
When the cable is the problem, we replace the whole thing. Never a splice. Sure, a splice is cheaper on the day. But it puts a weak spot right in the part of the cable that already failed once. Our replacement cable also runs thicker wire than the original. Here’s why a full sensor cable replacement matters.
Sending it in
Fill out the repair form and ship the sensor to our Ann Arbor repair facility, with the interface box if your model has one. Sometimes it’s the box. Estimate within 48 hours of arrival. Once you approve, we repair it, test it and ship it back to you.
In a hurry? Choose express repair, or rent a 30-day loaner sensor while yours is on our bench.
Kodak RVG Troubleshooting Before You Ship
Once in a while the fix is on your end, and these take five minutes:
The RVG acquisition icon stays grey.
The software can’t see the sensor. Plug it straight into the computer with no USB extension cable or unpowered hub, then try a second port.
Windows says it found new RVG hardware that needs a driver.
That’s a driver problem, not always a dead sensor. Here’s how to check your sensor driver.
It takes the exposure but no image shows up.
Read Kodak sensor not working: no image after taking the x-ray. It walks through six checks.
Try a second computer.
If the problem follows the sensor, it’s the sensor. If it stays with the computer, a powered USB hub fixes more sensor problems than you’d think.
Still stuck? Our sensor troubleshooting guide walks through the same checks we’d do with you on the phone.
From Our Kodak Bench
Bench story
The RVG 6100 with a phone-cord cable
Twisted so many times it barely looked like a cable anymore. Here’s what we found inside.
Bench story
The RVG 6100 that came in coated in rubber
A dentist tried to fix his own sensor, then sprayed it with rubber coating. We saved it anyway.
Switching software
Running a Kodak in Dexis
You don’t always have to replace a working Kodak to switch software. The Dexis add-on runs about $3,000.
Covered After the Repair
- 30-day warranty standard on every Kodak we repair, with the option to extend to a 1-year repair warranty.
- No repair charge if it can’t be fixed. The evaluation is free, we only charge once a repair is done, and you only pay return shipping if you want it back.
- Tested before it ships. Every repaired sensor goes through our final testing.
If Your Kodak Isn’t Worth Fixing
Some sensors are past saving, and we’ll tell you if yours is. When that happens, a pre-owned Kodak or Carestream sensor off the same bench costs a fraction of a new one. You can browse all of our pre-owned sensors too.
Kodak Acting Up?
If your Kodak isn’t showing up in your software, the RVG icon stays grey, the images come out blank or streaky, or it cuts out when the cable moves, send it to us. The evaluation is free and you’ll have an estimate within 48 hours!
You can also talk to us on our online chat or email sales@sodiumdental.com.